Technical Support Specialist for Microsoft Office 365 (relocation - Shanghai, China)

Technical Support Specialist for Microsoft Office 365 (relocation - Shanghai, China)


Job Description

Relocation to SHANGHAI, CHINA


•       Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.

•       Manage relationships with multiple customers, partners and collaborate with MS people

•       Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction

•       Document incidents, report customer suggestions and technical issues to Microsoft

We offer:

•        Competitive salary (1200 USD / month + bonuses)

•        Accommodation in Shanghai

•        Food

•        Health insurance 

•        Continuous training of hard and soft skills

•        Free English courses in the office

•        Motivated and highly professional team to work with

•      Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)

•        Corporate events


Company Profile:

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002, is a trusted provider for «Internet +» transition service. Wicresoft has 13 major operation centers globally, with a


Industry: IT / Software

Functional Area:

Role Category: IT help desk Engineer

Employment Type:


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