Support Analyst

Job Description

  • To break down all issues raised from generation and QA group .
  • Information hung on DB2 databases by running questions.
  • Content log records situated on IBM servers running AIX OS/WAS logs.
  • Knowing help programming both strategic and vital.
  • To raise substantial deformities including all required data into JIRA defects to the fitting offices.
  • To give engineers and analyzers all data they require in settling the bugs.
  • To have the capacity to duplicate issues previously raising to QA Team.
  • Characterize required Support Tools for use to improve bolster process.
  • In charge of guaranteeing a day in and day out help inclusion for clients Production System.
  • Giving help and preparing to different individuals from the group.
  • Pertinent tertiary capability in Information Technology or Technical capability.
  • Exhibited capacity to work with business process models (UML), no less than 3 years.
  • Strong SQL and XML encounter, somewhere around 3 years.
  • Involvement with scripting dialects no less than 2 years.
  • Demonstrated capacity to peruse framework logs and programming construct contents.
  • Introduction to Enterprise Architect as displaying instrument will be preference.


  • SSH Terminal directions and SQL inquiries.
  • Involvement with XML and XSDs.
  • Improvement capacity in a scripting dialect.
  • Business investigation capability and experience.
  • Experience as a Support Analyst.

Job Location:Cape Town

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: IT / Computer Science

Role Category: Others

Employment Type: Full time


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