Works at the Help Desk, gets Help Desk tickets and phone calls concentrating on noting PC client demands for help, critical thinking with an objective of first call goals, giving investigating and settling of programming, equipment, portable and system issues.
Every day upkeep errands, imaging PCs and remediate broken customers.
Surveys and gathers fundamental issue information in respect to issue and client data for the dispatching a work to next level help.
Gives first and second-level specialized client bolster; first dimension of help obligations are getting inconvenience calls by means of Help Desk tickets, phone and email and settling issues inside extent of job; if issues require a larger amount bolster, the Help Desk professional will dispatch an administration ticket to the fitting more elevated amount bolster work force.
Give neighborhood hands on help when more elevated amount bolster needs physical help; second-level help is taking care of routine specialized issues remotely from the Help Desk.
In charge of everyday keeping an eye on of the Help Desk ticketing framework for all PC related inconvenience announced by nearby end clients.
Two long periods of PC Technician involvement in a business organizing condition required.
BS in Computer Sciences favored.
Microsoft MCSA or MCSE and A+ accreditations favored.