Job Description
- Greet customers, offer assistance and serve them in order to ensure
their needs are answered in a timely manner and in compliance with
quality and customer service standards
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Provide exceptional customer service by performing up-selling,
cross-selling, suggesting alternatives and following up on customers'
requests
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Ensure smooth and efficient receiving process of items/shipments, as
well as accurate stock keeping preventing security risks and thefts by
performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
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Arrange and replenish on a continuous basis the shop shelves and ensure
that the shop floor and shelves are kept clean and tidy at all times in
alignment with the brand's image and coordination standards
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Handle cash register and transactions with the customers in an effective and accurate manner as required
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Specific for Fashion: Take accurate measurements for any needed
alteration, assign price according to set price list (when applicable)
and coordinate needed alterations
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Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
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Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products
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Specific for Multimedia: Merchandise products under the appropriate
sections according to sales trends, date of release, and as per the
Department Manager recommendations
Company Profile:
Permanent
Salary: Not disclosed
Industry:
Functional Area: Sales / Customer service and support
Role Category: Retail Sales
Employment Type: Full time
Keyskills
