- As a Technical Support Analyst, you will assume an indispensable job in aiding achieve scale by utilizing innovation arrangements. Your activity will be to encourage the goals of issues looked by inward and outside clients of the product arrangements we send.
- You will be in charge of contemplating specialized help forms and improving their conveyance to our clients. To do this, you should be somebody who can bring a critical thinking mentality, extraordinary oral and composed relational abilities, and the sympathy required to help clients discover answers for their specialized issues.
WHAT YOU'LL DO AS CUSTOMER SUPPORT AGENT
- Ceaselessly keep yourself refreshed on highlights of programming items.
- Use helpdesk programming to oversee tight ticket reaction circles with clients encountering issues
- Screen specialized help lines, guaranteeing that all tickets are reacted to and settled inside SLA's
- Set driven issue goals targets and persistently progress in the direction of gathering them
- Log bugs or highlight demands in bug and highlight dealing with framework
- Criticism any significant client data to partners.
- Oversee junior client bolster specialists
- Distinguish any preparation and information requirements for clients
- Create and keep up documentation not constrained to FAQs and bolster playbooks that can be recreated over the association
- Plan and convey pertinent item onboarding encounters for clients sharpened by a comprehension of normal regions of trouble
WHAT YOU'LL NEED
- Four year education in science in Information Technology or some other related field
- Nature with industry help-work area apparatuses
- Experience of working in a customer/client administration condition
- Instructor/mentor and student outlook
- Solid relational and client bolster abilities
- Hands on way to deal with critical thinking
Salary: Not disclosed
Industry: Education / Teaching / Training
Functional Area: Others
Role Category: Tech Support
Employment Type: Full time