Job Description
- Fill in as the primary purpose of contact, explicitly for our SLA customers looking for specialized help via telephone or utilizing our ticket work area
- Ask clients focused on inquiries to rapidly comprehend the base of the issue
- Analyze and investigate specialized issues,
- Help customer with essential record arrangement capacities
- Track PC framework issues through to goals, inside concurred time limits
- Walk the client through the critical thinking process
- Direct uncertain issues to the following degree of help faculty/Product Manager
- Proficiently record occasions and issues and their goals in logs
- Development and update client status and data
- Pass on any criticism or recommendations by clients to the suitable inward group
- Recognize and propose potential upgrades in methods
- Great specialized information
- Superb relational abilities
- The capacity to comprehend complex issues
- The capacity to unmistakably and effectively clarify an answer
- A client situated methodology
- Tolerance - when managing a fretful customer
- At any rate 3 years of demonstrated understanding as an assistance work area professional or other client bolster job.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: IT / Computer Science
Role Category:
Employment Type: Full time
Keyskills
