Job Description

Role Summary:

The Head of Commercial Operations & Strategy is a pivotal leadership role responsible for translating the Country Director’s vision into profitable, scalable, and efficient field operations across all hubs. You will lead the operational and commercial teams to drive market expansion, ensure operational excellence, and meet ambitious growth targets in the renewable energy sector. This is a highly visible role that requires a blend of strategic planning, people leadership, and operational rigor in a demanding field environment.

Key Responsibilities and Deliverables

A. Strategic Leadership & Business Development (40%)

· Expansion Strategy: Design, validate, and execute the strategy for entering new markets and launching new regional hubs, ensuring profitable growth and market penetration.

· Business Planning: Lead the annual and quarterly business planning cycle, setting clear, measurable targets for sales, field performance, and operational efficiency.

· Profit & Performance: Own the P&L for all field operations, constantly analysing performance metrics (e.g., install-time, cost-per-acquisition, service calls) to identify and implement profit-enhancing strategies.

· Reporting: Consolidate comprehensive monthly and quarterly performance reports for the Country Director, Board, and investors, offering strategic insights and recommendations.

B. Operational Excellence & Team Management (40%)

· Hub & Field Management: Directly manage the Hub Managers and the Operations Manager, ensuring standardized, efficient, and high-quality field processes across all operational centers.

· Cross-Functional Coordination: Act as the primary liaison between field teams (Hub Managers, Installers/Engineers, Logistics) and back-office functions (Finance, HR, Tech Support), ensuring seamless delivery.

· Logistics & Supply Chain: Work closely with the Logistics function to optimize inventory management, transport scheduling, and delivery efficiency to reduce operational lag and costs.

· Training & Quality: Oversee the Training Officers to ensure all field personnel and hub teams are trained to the highest standard in technical installation, safety, customer service, and business process compliance.

C. Growth & People Leadership (20%)

· Culture & Performance: Instil a high-performance, safety-first culture across all fields and operations teams, driving accountability and celebrating success.

· Talent Development: Mentor and develop the next layer of leadership within the Hub Management and

· Operations teams.

· Innovation: Work with the Technical Assistants and field teams to gather critical feedback, translating on-the-ground challenges into actionable insights for product or process improvements.

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