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Ghana IT and BPO Operations Supervisior

Ghana IT and BPO Operations Supervisior

Job Description

Operational Task
- Identify the keywords or themes requested by client
- Check the items and validate shipments using internal tools
- Ensure good reception of newspapers appearing in the reading list 
- Proof reading of mounted media for all sectors clipping and reindexing. 
- Ensure corrective applications requested by client.
- Manages the counts of refused items
Manegarial Skills:
- Train, supervise and manage a team (validation of PCs, managing schedules, Extra    Hours, professional interviews, etc.)
- Ensure proper communication with the POC's in France.
- Ensure proper distribution of the workload and files between the consultants
- Create, Update and send reports to N+1
- Ensure the control of Delivery Times
-Ensure compliance and monitoring of SLA's

Company Profile:

Salary:

Industry: BPO / ITES

Functional Area:

Role Category:

Employment Type: Full time

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