> Informing guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
> Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
> Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
> Screening, answering and forwarding telephone calls.
> Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
> Receiving and distributing mail.
> Ensure the arrival and departure of all guest to and from the hotel with in a friendly and efficient manner.
Since founded GORING Hotel International has been a leader in the hospitality industry. Today,GORING Hotel International remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members stayi
Functional Area: Hospitality / Hotel Management
Role Category: Manager ( Staff supervisor)
Employment Type: Full time