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Customer Support Associate (Hindi Speaker) | AfricaOnJobs | Jobs in Kenya | Kenya Jobs

Customer Support Associate (Hindi Speaker)

Customer Support Associate (Hindi Speaker)

Job Description


  • Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat).
  • Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
  • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
  • Meets or exceeds KPI targets on effectiveness and efficiency.
  • Provides quality and accurate service.
  • Escalates issues to specific superior/s.
  • Follows instructions of immediate superior and/or Officer(s)-on-Duty.
  • Gives feedback and suggestions to immediate superior for issues and procedures, etc.
  • Coordinates well with other CS, superiors and colleagues from other departments.
  • Responsible and has the initiative to take part in the department’s growth and development.
  • Provides answers and solutions to customers in a professional manner.
  • Demonstrates extensive knowledge in products and system tools.
  • Strictly follows internal department procedures and complies with company-wide rules and policies.
  • Performs any task assigned by their superior.

Company Profile:

Permanent

Salary: Not disclosed

Industry: BPO / ITES

Functional Area:

Role Category:

Employment Type: Full time

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