Job Description
- Handles and resolves customers’ issues via phones (inbound,
outbound), emails and online chatting tools (including social chat).
- Guarantees an unparalleled customer service experience and preserve
the image of the company since they are the first line of communication within
the customers.
- Can provide commercial approach to the customer with outstanding
capability to present promotions and brand information that aims conversions
and brand turnover.
- Meets or exceeds KPI targets on effectiveness and efficiency.
- Provides quality and accurate service.
- Escalates issues to specific superior/s.
- Follows instructions of immediate superior and/or
Officer(s)-on-Duty.
- Gives feedback and suggestions to immediate superior for issues
and procedures, etc.
- Coordinates well with other CS, superiors and colleagues from
other departments.
- Responsible and has the initiative to take part in the
department’s growth and development.
- Provides answers and solutions to customers in a professional
manner.
- Demonstrates extensive knowledge in products and system tools.
- Strictly follows internal department procedures and complies with
company-wide rules and policies.
- Performs any task assigned by their superior.
Company Profile:
Permanent
Salary: Not disclosed
Industry: BPO / ITES
Functional Area:
Role Category:
Employment Type: Full time
Keyskills
