Job Description

osition Summary

We are seeking a proactive and customer-focused Customer Service Officer to manage customer inquiries, process orders, resolve complaints, and ensure a seamless experience for both retail and wholesale clients. The ideal candidate is professional, detail-oriented, and passionate about delivering outstanding service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media

• Process retail and wholesale orders accurately and efficiently

• Handle customer complaints and provide appropriate solutions within company guidelines

• Provide product information, pricing, availability, and shipping details

• Coordinate with warehouse and logistics teams to ensure timely order fulfillment

• Maintain accurate customer records in the CRM system

• Follow up with customers to ensure satisfaction and encourage repeat business

• Support sales promotions and marketing campaigns

• Assist in managing returns, exchanges, and refunds

Requirements & Qualifications

• Diploma or Bachelor’s degree in Business Administration, Marketing, or related field

• Minimum 1–2 years experience in customer service (retail or wholesale experience preferred)

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office and CRM systems

• Excellent problem-solving and conflict resolution skills

• Ability to multitask and work in a fast-paced environment

• Strong attention to detail and organizational skills

Key Competencies

• Customer-centric mindset

• Professionalism and integrity

• Team collaboration

• Time management

• Adaptability and resilience

What We Offer

• Competitive salary

• Performance-based incentives

• Professional development opportunities

• Supportive and growth-oriented work environment

Company Profile:

Salary: Not disclosed

Industry: Customer Service Virtual Assistance

Functional Area: Sales / Business development

Role Category:

Employment Type: Full time

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