Job Description
- We are presently looking for a Customer Account Specialist will's identity in charge of guaranteeing phenomenal client experience to our customers, including execution reports, administration calls, flaw clearing and so on.
- Framework/Site Monitoring:
- Maintains plan for routine site visits.
- Collects site information – run hours, fuel utilization, network supply and so forth.
- Sends month to month receipt and tracks fruition of Job Completion Certificate.
- Monitors installment from customers.
- Ensures consistent site correspondence.
- Monitors site occasion ticket work process, from issuing to conclusion.
- Framework Reporting:
- Collects framework execution data (Gen/Grid accessibility, PV Yield, Battery charge/release, and so on.) from inverter stages day by day.
- Prepares month to month report for each site per customer SLA.
- Client Interaction:
- Monthly telephone calls/messages (contingent upon customer inclination) to customers to get input on framework execution.
- Clients' first purpose of contact to Daystar Power's Service Team – issue reports, administration calls, remarks, questions, and so on.
- Interprets customers' particular contracts to respond to fundamental inquiries like when installment is expected, when reports are expected, administrations given by the organization at explicit site, and so forth.
- Collate aftereffects of NPS overview directed by Service group.
- Regular update of client contact records.
- Activity and Maintenance:
- Schedule and execute preventive upkeep dependent on appointing dates and friends principles.
Prerequisites
- Bachelor's qualification in Engineering.
- Minimum of 2 years direct experience overseeing associations with business clients, ideally with a product item.
- Demonstrated reputation of overseeing and sustaining B2B client connections and holding accounts in a start-up setting, a solid in addition to.
- Prior involvement in an administration position on a Customer Success group or a Field Service group.
- Prior learning of the sunlight based or control industry an or more;
- Demonstrated tender loving care and exceptional oral and composed relational abilities required. Candidate materials will be surveyed by this necessity.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: Sales / Customer service and support
Role Category: Others
Employment Type: Full time
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