Client Service Consultant

Client Service Consultant

Job Description

  • Taking care of all the authoritative errands as indicated by concurred guidelines and turnaround times.
  • Making utilization of customer benefit communications to enhance customer maintenance and rehash business exercises
  • Taking responsibility for and guaranteeing they are settled timeously and successfully.
  • Guaranteeing precise consummation of documentation according to SLA so as to address Client issues.
  • Viably use In-house organization frameworks to guarantee precision of documentation.
  • Giving powerful, effective and proficient support of every one of our customers and workplaces, both telephonically and through composed correspondence.
  • Treatment of dire complex enquiries and solicitations got telephonically and by means of fax/email.
  • Guaranteeing customer benefit level assentions are met and surpassed.
  • Consistently screen turnaround times and quality norms and resolve issues quickly to improve customer benefit conveyance.
  • Drive customer benefit conveyance objective accomplishment in accordance with predefined guidelines so as to guarantee that customers get fitting counsel and after deals benefit.
  • Oversee customer question forms and guarantee that inquiries are followed, precisely settled and utilized as an instrument to enhance customer administration and business forms
  • Give ordinary reports on conveyance of administrations against concurred administration principles and as far as in general customer targets.
  • Give legitimate, skill and counsel to customers and partners
  • Fabricate and keep up associations with customers and inward and outer partners.
  • Add to the way toward creating customer benefit principles so as to guarantee customers get clear and precise data and are kept educated consistently.
  • Deal with the conveyance on administration level understandings made with customers and inner and outside partners so as to guarantee that customer desires are overseen.
  • Make proposals to enhance customer administration and reasonable treatment of customers inside territory of obligation.
  • Take an interest and add to a culture which assembles compensating connections, encourages input and gives outstanding customer benefit.
  • Manufacture solid connections through giving expert know-how and initiative to other people, communicating inspirational desires.
  • Consistently build up possess skill as far as industry and topic advancement and application thereof in a zone of specialization.
  • Decidedly impact and oversee change and offer authority bolster where required.
  • Add to constant advancement through the improvement, sharing and usage of new thoughts and inclusion of associates and staff.
  • Take an interest and add to a culture of work driven reasoning, profitability, benefit conveyance and quality administration. 
  • Take proprietorship for driving profession advancement
  • Add to the advancement of zone explicit spending plans to limit consumption, in arrangement with operational plans.
  • Distinguish answers for upgrade cost adequacy and increment operational productivity.
  • Execute and give contribution to administration procedures, frameworks and enactment inside territory of specialization.
  • Raise uncertain approach and administration consistence issues by means of suitable channels for examination and goals purposes
  • Give contribution to the hazard distinguishing proof procedures improvement and convey proposals in the proper discussion.


  • Business Acumen
  • Client/Stakeholder Commitment
  • Drive for results
  • Leads Changes and Innovation
  • Coordinated effort
  • Mindfulness and Insight
  • Assorted variety and Inclusiveness

Company Profile:

Salary: Not disclosed

Industry: Consumer Durables

Functional Area: Sales / Business development

Role Category: Consultant

Employment Type: Full time


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