Urgent need of Technical Support Analyst

Urgent need of Technical Support Analyst

Job Description

  • Updating customers and our internal teams throughout the incident management process.
  • Issue diagnosis and resolution within the agreed timelines.
  • Ability to run queries on data warehouse to solve issues (requires SQL knowledge)
  • Accurate incident reporting.
  • Logging and tracking tickets.
  • Identifying proactive measures to improve service.
  • Assisting our merchants with integration to Kopo Kopo’s various API’s.
  • Together with the other Technical Support Analysts you will have shifts during business hours as well as after business hours, weekends and holidays.

Desired Skills & Experience:

  • Minimum of a Bachelor’s Degree in IT or related field.
  • Minimum of 1-year experience in a technology organisation.
  • Ability to engage with peers at a technical level.
  • Passion for software development concepts and processes.
  • Working knowledge of Ruby / Ruby on Rails or Android is an advantage.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Others

Role Category: Others

Employment Type: Full time

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