Job Description

• Provides advice and guidance to colleagues regarding incidents.
  
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  
• Identify, log and resolve technical problems with software applications or network systems.
  
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
  
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
  
• Create, maintain, and distribute reports of progress to senior leadership.
  
• Maintain IT databases with up to date solutions and clear record of activities.
  
• Explain and document technical issues in a clear way to users.
  
• Use in house IT ticket system to resolve all IT items raised.
  
• Install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
  

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Admin Secretarial

Role Category: Others

Employment Type: Full time

Keyskills