Ticketing Agent

Ticketing Agent

Job Description

  • Makes and confirms reservations for passengers.
  • Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions.
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
  • Advise of changes in flight plan or to cancel passenger reservations.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Initiate and promote QR product to generate the revenue.
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Handle helpdesk-assist travel agents with seat confirmations upgrade/downgrade proposals
  • Issuance of MCO’s and refunds’ process lost tickets and time barred tickets.
  • Plans route and computes ticket cost, using schedules, rate books and computer.
  • Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
  • Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
To apply for this opportunity, please send your resume and a cover letter to info@africaonjobs.


Company Profile:

Salary: Not disclosed

Industry: Travel and Tourism

Functional Area:

Role Category: Network Consultant

Employment Type:

Keyskills
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