Technical Support Analyst

Technical Support Analyst

Job Description

  • Logging and tracking tickets.
  • Accurate incident reporting.
  • Updating customers and our internal teams throughout the incident management process.
  • Issue diagnoses and issue resolution within the agreed timelines.
  • Acquire a deep understanding of the Kopo Kopo platform and its offerings across all markets, locally and internationally with a view of being able to troubleshoot issues.
  • Ability to run queries on the data warehouse to solve issues (requires SQL knowledge).
  • Identifying proactive measures to improve service.
  • Assisting our merchants with integration to Kopo Kopo’s various API’s
  • Together with the other Technical Support Analysts, you will have shifts during business hours as well as after business hours, weekends and holidays.

Desired Skills & Experience:

  • Minimum of a Bachelor's Degree in IT or related field.
  • Minimum of 1-year experience in a technology organization.
  • Ability to engage with peers at a technical level.
  • Passion for software development concepts and processes.
  • Working knowledge of Ruby / Ruby on Rails or Android is an advantage.

Company Profile:

Salary: Not disclosed

Industry: BPO / ITES

Functional Area:

Role Category: Others

Employment Type: Full time


Need Any Help?

Feel free to visit our FAQ section. You can also send us an email here or give us a call on (+91) 99907-65858.