Job Description
- Experience managing 1st level support activities (Service Center, Support Line, etc.)
- Strong troubleshooting skills and demonstrated abilities to diagnose and analyse software issues.
- Experienced with quality and performance monitoring processes.
- Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)
- Knowledge in one or more of the following fields a plus.
- Experience troubleshooting computer networks.
- Knowledge of basic IT support procedures and tools.
Personal qualities required, abilities:
- Strong analytical skills; very organized in thought and methodology.
- Excellent oral and writing communication skills
- Excellent interpersonal skills and good influencing skills
- Good political finesse in facing very demanding customers. Diplomatic when necessary.
- Ability to work under pressure and meet deadline
- Demonstrated ownership of responsibilities
- Customer oriented attitude
- Focus on quality and results
Company Profile:
Salary: Not disclosed
Industry: Economics and Planning / Conservation
Functional Area:
Role Category:
Employment Type: Full time
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