Senior Analyst

Job Description

  • Problem solving and requirements analysis – Analyse, Resolve or define Workarounds.
  • Provide technical responses to product suite enquiries/ issues – resolving support calls.
  • Manage customer expectations of response time and issue resolution.
  • Taking ownership of technical issues and work with Engineering/ Development Team on more complex issues.
  • Provide product feedback to reduce the number of issues experienced by the end users.
  • Optimise and define optimisations in enhancing the TMT Product Offering and Support.
  • Helpdesk call resolution – following through from log to resolve and design/alter reports as per call logs.

Skills and Competencies:

  • Knowledge of Relational Databases
  • Experience with Oracle (SQL) would be an advantage
  • Knowledge of SQL/ T-SQL
  • Proven work experience with Crystal Reports would be an advantage
  • Helpdesk experience would be advantageous
  • Background in Software Development Projects and Methodologies
  • Excellent communication skills – both verbal and written

Education and Work Experience:

Tertiary qualification in Computer Science or Information Systems.
3 Years Experince Helpdesk/ 2nd/ 3rd Level Support.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Marketing

Role Category: Others

Employment Type: Full time


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