Remote Support Engineer

Remote Support Engineer

Job Description

  • Installing and configuring computer hardware operating systems and applications.  
  • Monitoring and maintaining computer systems and networks.
  • Communicating with staff or clients through a series of actions, either face to face or over the telephone to help set systems or resolve issues.
  • Troubleshooting systems and network problems.
  • Replacing hardware as required.
  • Providing support, including procedural documentation and relevant reports to engineers.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications and updates.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritising and managing many open tickets at one time.
  • Rapidly establishing a good working relationship with customers and other professionals.
  • Capturing client network details.
  • Participates in afterhours call rotation.
  • Improve skills through ongoing learning and studies.

Company Profile:

Salary: Not disclosed

Industry: General Management

Functional Area: Marketing

Role Category: Others

Employment Type: Full time


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