Job Description
- To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.
- Prepare MFS reports, develop forecasts and make fact-based recommendations to management for improved profitability
- Perform data and trend analysis of all revenue generating transactions, commissions, targeted campaigns within Mobile financial services
- Participate in developing quarterly reforecasts and annual plans and ensure relevant business rules are applied in the budget process and forecasting scenarios for MFS
- Provide analytical commentary to support the analysis, risk assessments and forecasts
- Analyze market and economic conditions in order to develop metrics to measure performance and drive profitable growth
- Accumulate and maintain all MFS customer related data
- Perform ad hoc analysis of business issues as needed to support the achievement of MFS goals.
- Analyze and report special focus MFS KPIs and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score.
- Liaise with other departments such as Finance, Information Service, Enterprise Solution and Marketing to understand their input into MFS.
- Gather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etc
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Qualification and Experience:
- First Degree in any Financial related discipline
- Fluent in English
- SQL certification (Added advantage)
- Experience:
- 3 - 7 years of experience with experience working in a medium organisation
- Experience in Data Mining & Analysis tools such as (R, Toad, SAS and MS Excel)
Company Profile:
Salary: Not disclosed
Industry: Economics and Planning / Conservation
Functional Area: Marketing
Role Category: Others
Employment Type: Full time
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