Job Description
- To lead on the configuration of ICT community structures and equipment; together with hardware, peripherals, and software program and make certain efficient overall performance and deployment of appropriate commercial enterprise and aid offerings.
- Responsible for coping with outsourced IT carrier vendors’ performance in accordance with the agreed KPIs as according to the SLAs.
- To manipulate the overall performance tracking of ICT assets and perform advanced analysis and resolution of community infrastructure, software and hardware faults (which include peripherals and internet servers).
- Installing and configuring laptop hardware running structures and packages; tracking and preserving pc systems and networks.
- Taking team of workers or customers via a chain of movements, both face-to-face or over the telephone, to assist installation systems or resolve troubles.
- Troubleshooting gadget and network problems and diagnosing and solving hardware or software faults and changing parts as required.
- Providing help, including procedural documentation and relevant reports.
- Supporting the roll-out of recent programs.
- Setting up new customers' bills and profiles and coping with password problems.
- Technical guide for human beings the use of the network and day after day management and monitoring of community use.
- Provide up to date and constant construct specification and documentation for the middle IT infrastructure and IT safety infrastructure.
- Management LAN and WAN infrastructure, consisting of telephony (IP, E1 and VOIP shipping) QoS, and VPN.
- University diploma in Computer Science or Information Technology.
- Master’s Degree or Diploma can be an added gain.
- Minimum of two years running revel in in a incredibly business IT surroundings related to planning, layout, development, implementation and preservation of LAN/WAN and big commercial ICT infrastructure and networking systems is needed.
- Professional technical qualification in CISCO, WAN/LAN technologies and ITIL required.
- Key Competencies
- Professionalism – Sound judgment in applying technical know-how to clear up quite a number issues.
- Knowledge and capability to provide technical guidance to the customers.
- Planning and Organizing – Ability to devise work assignments, juggle competing needs and deliver inside stipulated deadlines.
- Good verbal exchange talents which include the ability to speak effectively with diverse target audience on ICT-associated subjects • Demonstrate first rate reporting and documenting abilties.
- Ability to adapt to a hectic work surroundings.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
