Network Performance Analyst

Network Performance Analyst

Job Description

  • Measure and prepare service performance report and send to Performance team lead.
  • Analyze daily end-of-shift reports and tickets from Network Management to generate performance reports and identify discrepancies.
  • Intelligently reconcile and correlate key performance metrics obtained from multiple data sources.
  • Apply appropriate dispositions and/ or actions to resolve discrepancies
  • Work collaboratively with team, customers, and third parties to resolve exceptions.
  • Ensure continuous research into more effective ways to carry out network monitoring and SLA reconciliation.
  • Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
  • Write and submit reports to the Performance Team Lead in all matters relating to the Performance Management unit.
  • Manage relationships with partners/vendors.
  • Performs other appropriate duties as requested by Performance Team Lead.
  • Performance Management
  • Computer and Information Management
  • End User Support
  • Network Operations Management

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area:

Role Category: Assistant Manager

Employment Type: Full time


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