Job Description
- Managing the day to day business of a group of assigned customers as the ‘single point of contact’.
- This covers everything from delivery schedules, pricing and technical queries to contracts, quality and logistics.
- There is a responsibility to quote, propose, negotiate and close jobs at qualified margins.
- Through integrity and professionalism, build solid relationships with all levels of the customer.
- Organising and chairing client meetings and with the proper use of an agenda.
- The account manager will also be responsible for recording and following up meeting outcomes.
- Making technical recommendations to clients in the knowledge fields of metallurgy and mechanical engineering - at a basic level initially, but developing quickly to be able to provide more valuable advice that grows loyalty and trust.
- Attending and participate in internal meetings both with the broader sales team and the various production areas of the company.
- Maintain account plans for each customer.
- It will be a requirement on occasion for the account manager to approach new customers.
- This will entail developing sales leads, qualifying prospects and making initial sales calls.
- Keeping abreast of competition, competitive issues and products and understanding purchasing nuances of the industry both in South Africa and offshore.
Qualification and Experience:
- 3- 5 Years’ work experience as a Technical Key Accounts Manager or similar.
- Technical tertiary education or Production/Project Management Diploma/Degree
- Driver’s License.
- Critical thinking, reasoning, organisational skills are important aptitudes for the role.
- The ability to engage with all levels of client contacts including procurement, technical, logistics and executive decision makers.
- Ability to prioritize, focus and execute multiple, concurrent tasks – and to problem solve both tactically and strategically.
- Strong business and technical writing skills.
- Good interpersonal and oral communication skills and the ability to tailor language to user knowledge level.
- A well-developed sales and marketing mind-set.
Company Profile:
Salary: Not disclosed
Industry: Accounting / Finance
Functional Area: Account and Finance
Role Category: Others
Employment Type: Full time
Keyskills
