Helpdesk Senior Associate Spanish Speaker

Helpdesk Senior Associate Spanish Speaker

Job Description

  • Use troubleshooting strategies and equipment to perceive technical defects/issues.
  • Assign incidents in keeping with documented guidelines and processes
  • Actively help the purchaser in all factors thru to hassle decision, maintaining the patron knowledgeable and up to date at some stage in life of incident
  • Clearly and concisely log and track details of answers furnished to solve customer issue (logs all ACD calls, emails and call-backs) retaining and updating patron database.
  • Consistently carry out to set goals.
  • Escalate issues consistent with documented procedures, as suitable
  •  Maintain comprehensive knowledge of carrier offerings together with destiny enterprise merchandise and technology.
  • Attend required technical education classes and make effective use of assigned lab time.
  • Comply with agenda adherence to ensure normal service degree objectives are carried out.
  • Identify and provide enter on precise or recurring purchaser troubles.

Company Profile:

Salary: Not disclosed

Industry: Accounting

Functional Area: Top management

Role Category: Others

Employment Type: Full time


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