Job Description
- Prepare and update guest bills on daily basis.
- Handle booking correspondences.
- Obtain feedback from guests & clients.
- Supervise room racks, guest rack, reservation rack, guest room keys.
- Receive & distribute guest mail
- Review of existing standards & procedures while implementing new best practices to ensure a seamless delivery of front office service.
- Solve guest’s problems to their satisfaction.
- Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets.
- Manage, schedule and supervise all the staff issues of front office department.
- Promote sales and a full house status.
- Prepare and submit daily departmental sales report to the accountant.
- Conduct annual/quarterly appraisals for front office team.
- Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.
Qualification:
- Kenya Certificate of Secondary Education (KCSE).
- Diploma in Front Office Operations/ Public Relations.
- Strong interpersonal skills and inter-cultural orientation with appreciation of different cultural and religious backgrounds of guests.
- Good communication skills with good command of English and Kiswahili.
- Ability to handle all complaints with tact, courtesy and initiative.
Company Profile:
Salary: Not disclosed
Industry: E-Learning
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
