Job Description
- Maintain customer experience levels within the stipulated quality standards.
- Conduct Happy Call and Customer Satisfaction Survey calls Collect, confirm and update client information on CRM.
- Record and follow up on general queries and complaints.
- Handle complaints in a polite and professional manner.
- Understand and adhere to the escalation process.
- Research required information using available resources.
- Handle online customer support if required (Emails, chat, blogs etc.)
- Collect customer inquiries, explain product function and resolve problems Work with the customer to ensure they are properly serviced.
- Take calls and handle each request to ensure customers are satisfied on the first call .
Company Profile:
Salary: Not disclosed
Industry: Automobile / Auto Ancilliary
Functional Area:
Role Category: Automobile Engineer
Employment Type: Full time
Keyskills
