Customer Service representative

Customer Service representative

Job Description

  • Maintain customer experience levels within the stipulated quality standards. 
  • Conduct Happy Call and Customer Satisfaction Survey calls Collect, confirm and update client information on CRM.
  • Record and follow up on general queries and complaints.
  •  Handle complaints in a polite and professional manner. 
  • Understand and adhere to the escalation process.
  • Research required information using available resources.
  • Handle online customer support if required (Emails, chat, blogs etc.)
  • Collect customer inquiries, explain product function and resolve problems Work with the customer to ensure they are properly serviced.
  • Take calls and handle each request to ensure customers are satisfied on the first call .

Company Profile:

Salary: Not disclosed

Industry: Automobile / Auto Ancilliary

Functional Area:

Role Category: Automobile Engineer

Employment Type: Full time


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