Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Skills development training will be provided, candidates with vast call centre experience may not apply (This is an entry level position)
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Persuasion — Persuading others to change their minds or behavior.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Industry: BPO / ITES
Functional Area: KPO / BPO / Call centre
Role Category: Fresher
Employment Type: Full time