Associate Technical Analyst

Associate Technical Analyst

Job Description

  • Participates as a member of the IT Service Desk to maintain, analyze, and correct detected issues, and work with end users on a variety of items.
  • Performs system testing to analyze results and perform error detection, and validation.
  • Provide after-hours support service as part of an IT Service Desk on-call rotation
  • Develop appropriate knowledgebase articles, system configuration procedures, and end-user reference documentation as required.
  • Maintain technical knowledge and skills as it relates to the company’s technologies.
  • Working knowledge of the company’s security, controls, backup and business recovery capabilities.
  • Relies on instructions and pre-established guidelines and schedules to perform the functions of the job, working under immediate supervision.
  • Expected to seek guidance from others when needed, as well as provide feedback to help improve processes within the team or company.

Technical Knowledge/Skills:

  • Strong and positive customer service attitude
  • Desire to become a “technical expert” in one or more technology platforms
  • Understanding of a manufacturing environment
  • Proven applied learning skills
  • Ability to solve problems and make decisions where necessary
  • Good communication and relationship building skills
  • Good planning and organizing capabilities
  • Ability to work effectively in a team and process-based environment


  • A degree in Information Systems or comparable work experience.
  • 0 - 2 years of corporate business experience.
  • Business partnering skills, understanding of Manufacturing operations.
  • Outstanding communication and relationship building skills.
  • Ability to work effectively in a team and process-based environment.
  • Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position, including student visas.

Company Profile:

Salary: Not disclosed

Industry: Any / Others

Functional Area: IT software admin

Role Category: Others

Employment Type: Full time


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