Applications Support Specialist

Applications Support Specialist

Job Description

  • Monitoring and maintaining computer systems and networks.
  • Talking clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports.
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications.
  • installing and configuring computer hardware operating systems and applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • responding within agreed time limits to call-outs.
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customers and other professionals, such as software engineers
  • Testing and evaluating new technology.


Qualification and Experience:

  • A degree or IT-related qualification is required with strictly 2 years’ minimum experience in that role.
  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem solving skills
  • A strong customer focus
  • The ability to prioritize your workload

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Others

Role Category: Others

Employment Type: Full time

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